Join DHL Express as a Bilingual Contact Centre Advisor in Winnipeg, Manitoba. Deliver excellent service across calls, chats, and emails in English and French.In this role, you will be instrumental in ensuring customer satisfaction by responding to inquiries about shipment statuses, while managing multiple chats simultaneously. Efficiency, empathy, and strong communication skills are essential to excel in this quick-paced environment. This position values decision-making skills and the ability to solve customer problems timely.Key Responsibilities:Handle inbound communications through calls, chats, and emailsProvide shipment updates and manage customer expectationsBook pickups and clarify delivery details through the dispatch systemMaintain quality assurance standards for all interactionsUtilize digital systems while multitasking effectivelyRequirements:Experience in customer service within call centresBilingual proficiency in English and FrenchProven ability to manage multiple tasks simultaneouslyExcellent written communication skills, including grammarKnowledge of Canadian geography and typing proficiencyUtilize your bilingual skills and contribute to exceptional customer service at DHL Express in Winnipeg!

📌 Bilingual Contact Centre Advisor (Winnipeg)
🏢 DHL Express
📍 Winnipeg