Apply your customer service expertise at Robinhood as a Customer Experience Associate on the Resolutions Desk. This role offers live support to agents, navigating inquiries across chat, email, and phone.
In this entry-level position, you'll assist Robinhood's Customer Experience team by resolving escalated cases and answering agent questions in real-time. Your role is crucial in educating agents to handle future inquiries independently. Strong communication, critical-thinking skills, and empathy are essential as you engage with agents and customers alike.
Key Responsibilities:
• Serve as a live contact for CX agents via chat, email, and phone
• Resolve straightforward escalations, building experience for complex cases
• Educate agents through a teaching approach for future queries




• Identify situations needing supervisor involvement and escalate as needed
• Log interactions accurately for seamless case history transitions
Requirements:
• Experience in a customer-facing role
• Robust communication skills, both written and verbal
• Ability to follow documented policies on live escalations
• Developing problem-solving and critical-thinking skills
• Strong organizational skills in logging case details
Leverage your customer service skills at Robinhood and help drive excellent agent support in a pioneering finance atmosphere.
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📌 Customer Experience Associate - Resolutions Desk (Quinte West)
🏢 Robinhood
📍 Quinte West