With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.Ready to take the next step in your career?Your new opportunity might be right here. We are looking for a Field Technician to join our Service team in Ottawa. What's the challenge? What do we expect from you? What will you find here? SUMMARY As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. They will assume overall responsibility for the safe, effective, clean, organized and professional performance. Expected Salary range (per hour) $40.00 - $46.00 per hour DUTIES AND RESPONSIBILITIES Emphasis on the development and implementation of a "Customer Service, customer focused "philosophy, within the department and the branch; represent front line company, resolve clientsproblems Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfactionthrough the timely completion of field service work; Responsiblefor all aspects of assigned field service calls, including but not limited to:



Proactive customer contact in order to properly identify machine faults; Timely and accurate diagnosis and repair including computer connection/diagnosis withmachine to identify fault codes; able to interpret it Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls inorder to facilitate accurate diagnosis; able to communicate with workers with training Accurate ordering of required parts and follow-up to ensure parts are received in order tocomplete the assigned service work; time cards; what have done, job safety, put allinformation in the system Accurate and timely service report submissions (includes time cards); providing informationon the repairs made on the machines, how long it took and information on the parts repaired Care and maintenance of assigned service vehicle and tools; to keep in good condition needto clean after work Daily vehicle checks and CVOR log-books; checked if the vehicle is in the right conditions, andthe log-books are working properly Effective, open and frequent communication with dispatch and office; up to date; informthemof my route, if necessary, they can give me other work that is next door. Responsible for the return of un-used parts upon the completion of field service work; once the workis completed we will return unused parts as we do not need them,



Responsible for ensuring that all field service work/inquiries by customers and or field dispatch aremanaged in a professional and timely manner at all times; Requests are processed as quickly aspossible so that the customer is not lost. Performs other duties as assigned.; CORE COMPETENCIES: Must possess excellent written and oral communication skills; Proficient with hand tools, computer tools, torches, welding equipment, air tools etc. Red seal 421A mechanic licence EDUCATION/TRAINING: Post-secondary diploma and/or relevant work experience required; Licensed Heavy Equipment Certification/license or equivalent. PARTICULAR CONDITIONS: On call 24/7 HEALTH AND SAFETY It is our expectation that all Nors Employees will conduct their work in a secure manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities. Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs. #J-18808-Ljbffr

📌 Field Technician (Ottawa)
🏢 Grupo NORS
📍 Ottawa