About the Role Wealthsimple's mission is to help everyone achieve financial freedom by making financial services simple, transparent, and low‑cost. We’re Canada’s largest fintech, trusted by over 3 million clients with more than $100 billion in assets. We move fast, own our work, and care deeply about the people using our products. If that sounds like you, keep reading. Location & Work Model Hybrid model: This position is based in Toronto, Ontario. Office presence: Candidates must be able to work in a hybrid environment and come to our office at 80 Spadina Avenue as needed. Start date can be scheduled as early as June 22, 2026. Contract: Initial four‑month engagement with possibility of extension and internal growth opportunities. What You’ll Do Voice of Wealthsimple: You are more than a support agent; you are an advocate forclients’ financial interests. You explain investment, trading, and personal finance concepts in a straightforward and accessible way. Strategic problem solving: You manage the customer journey, from complex institutional transfers to back‑office operations, ensuring clients reach their goals and meet deadlines. Creator‑Owner mindset: You collaborate closely with all business units, from Product to Operations,



learning the intricacies of building financial tools and improving them through direct customer engagement. Large‑scale expertise: You become the fintech expert, mastering multiple applications and platforms to deliver innovative solutions. Your Profile Confirmed customer‑service experience: 1–2 years in a fast‑paced, high‑volume environment (retail, hospitality, banking, or technical support). Financial curiosity: Genuine interest in the equity market and personal finance. Knowing the difference between a REER and a CELI gives you an edge. Tech agility: Comfortable navigating multiple tabs, using Slack for internal communication, and leveraging keyboard shortcuts for efficiency. Resilience & adaptability: Growth mindset and comfortable with rotating shift work. Requirements Full bilingualism: Native level fluency in French and English, oral and written. Residency: Live in Toronto/GTA and legally eligible to work in Canada. Availability: Full‑time 8‑hour shifts (including weekends and holidays) from 8 am to 8:30 pm. Contract type: Full‑time, fixed‑term, contractual position. Perks Health benefit

📌 Associé(E) Bilingue, Succès Client - Toronto - Hybride (Contrat À Durée Déterminée)
🏢 Wealthsimple
📍 Toronto