Lead exceptional customer support at OBE as a Customer Service Manager. Spearhead service strategies, resolve escalated issues, and focus on customer satisfaction in a thriving market.
OBE seeks a Customer Service Manager to oversee its support team. In this role, you will drive continuous improvement, manage daily operations, and enhance team performance. Your leadership will be crucial in cultivating a detail-oriented environment, ensuring effective service delivery to a bilingual customer base.
Key Responsibilities:
• Manage team operations by setting expectations and coaching staff
• Handle escalated customer inquiries and complex issues
• Monitor key performance indicators for service excellence




• Conduct training sessions and performance reviews
• Collaborate with sales and operations leaders in the organization
Requirements:
• 5+ years in customer service, 2+ in leadership
• Proficiency in CRM platforms and support software
• Bilingual proficiency in English and Spanish preferred
• Strong data-driven decision-making abilities
• Familiarity with KPI metrics and performance analytics
This role is an prospect to make a significant impact at OBE in Denver's vibrant construction sector.
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📌 Customer Service Manager in Denver (Quinte West)
🏢 Oldcastle BuildingEnvelope
📍 Quinte West