Elevate patient care at UHN through the Call Center Representative II role, where exceptional client service is your daily focus. This permanent full-time position operates primarily at nights with on-call duties involved. As a Call Center Representative in the Laboratory Medicine Program, you will engage with clients to address concerns and process requests. Your role is crucial in creating a positive client impression and maintaining high service standards. Effectiveness in data entry and a keen attention to detail will be essential to your success. Key Responsibilities:
- Assist clients with inquiries in a skilled manner
- Maintain strict confidentiality of patient information
- Distribute laboratory reports accurately and promptly




- Perform database searches for test results and requests
- Communicate critical findings to laboratories swiftly Requirements:
- Completed Grade XII or equivalent
- Two years of relevant customer service experience
- Familiarity with laboratory terminology preferred
- Excellent verbal and written communication skills
- Strong focus on customer service and problem resolution Foster excellent client relationships and support UHN’s pioneering healthcare initiatives. #J-18808-Ljbffr

📌 Call Center Support At Toronto General Hospital
🏢 University Health Network
📍 Toronto