Lead cutting-edge customer strategies with Intuit as a Staff Customer Experience Professional. This Toronto-based, hybrid role emphasizes building global service models for small and mid-market customers.
As a key member of the Customer Success team, your focus will be on creating and executing customer experience strategies across international markets. Utilize your analytical skills to glean customer insights, manage service performance, and enhance AI-driven service design. Collaborate effectively with various departments to ensure alignment with global strategies while addressing local needs.
Key Responsibilities:
• Develop comprehensive service strategies for international user bases
• Maintain consistency in customer value delivery




• Analyze and quantify customer journey performance
• Formulate strategies addressing market-specific challenges
• Spearhead design of AI-powered customer interactions
Requirements:
• BA/BS required; MBA preferred
• 8–10 years in relevant service-oriented roles
• Excellent strategic planning and analytical abilities
• Strong communication skills for diverse audiences
• Experience in multi-market coordination
Harness your passion for customer experience to drive Intuit's success across international markets.
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📌 Intuit Customer Success Strategy Lead (Toronto)
🏢 Intuit
📍 Toronto