Island is seeking an Escalation Engineer to join our global team that bridges customers and engineering. You will own complex investigations end-to-end across browser, network, cloud, and endpoint layers, driving improvements back into the product.
You will analyze debug packages, traces, and logs, produce transparent, evidence-based escalation reports, and communicate updates to Fortune 500 customers with empathy and ownership.
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📌 Enterprise Escalation Engineer (Richmond Hill)
🏢 Island
📍 Richmond Hill
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