- Manage collections activities for a mixed portfolio of low-dollar customer accounts
- Communicate with clients regarding collections issues, payment inquiries, and invoicing
- Update and maintain accurate customer files and report account status to Management
- Research and reconcile accounts to identify billing issues
- Prepare monthly account breakdowns, summaries, and analyses
- Compile invoice copies, credits, and unapplied payment details
- Prepare and reconcile accounts, unapplied credit balances, and credit notes
- Coordinate monthly pre-authorized payments with customers and the Payments team
- Participate in conference calls with customers and internal partners to recover past-due invoices
- Collaborate with sales, customer success, and finance teams to resolve payment and billing issues
- Investigate and resolve complex or escalated accounts receivable issues
- Participate in AR Escalations processes and support departmental goals
- Maintain documentation of accounts receivable activities and process changes
- Generate and analyze accounts receivable reports, identify trends, and provide management insights
- Report to the Team Leader, Accounts Receivable
- Proactively manage a high-volume workload while maintaining accuracy

Requirements

- High level of moral judgment for handling confidential information and monetary transactions
- Solid diplomatic, negotiation, and conflict resolution skills
- Effective attention to detail and high degree of accuracy managing reconciliations
- Strong analytical skills and ability to identify patterns, trends, and root causes of accounts receivable issues
- Excellent written and verbal communication skills
- Ability to work effectively in a strong cross-functional environment




- Detail-oriented with a high degree of accuracy in data analysis and reporting
- Ability to work independently and prioritize multiple tasks
- Sound analytical thinking, planning, prioritizing, and execution skills
- Excellent computer skills with strong working knowledge of Microsoft Word and Excel
- AI fluency with Microsoft Copilot or other AI tools
- Demonstrated commitment to PointClickCare’s core values: People, Passion, and Performance
- Knowledge of healthcare billing and reimbursement processes is a plus
- Experience with accounts receivable processes and account reconciliations

Core Competencies

Demonstrates expertise in managing accounts receivable processes, including collections, reconciliations, and reporting. Proficient in data analysis and communication, with a strong focus on accuracy and collaboration across cross-functional teams.

Highest-signal resume keywords

- Accounts Receivable Management
- Data Analysis and Reporting
- Conflict Resolution Skills
- Microsoft Excel Proficiency
- Healthcare Billing Knowledge

Hard Skills

- Accounts Receivable Processes
- Account Reconciliation
- Data Analysis
- Payment Inquiries
- Invoice Management
- Monthly Reporting
- Trend Identification
- Credit Note Preparation
- High-Volume Workload Management
- Confidential Information Handling

Soft Skills

- Attention to Detail
- Diplomatic Skills
- Negotiation Skills
- Effective Communication
- Analytical Thinking

Industry Keywords

- Healthcare Billing
- Reimbursement Processes
- Accounts Receivable Issues
- Customer Success Collaboration
- Payment Processing

Tools & Technologies

- Microsoft Word
- Microsoft Excel
- Microsoft Copilot
- AI Tools

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📌 Senior Accounts Receivable Specialist – 1 year contract (Mississauga)
🏢 Jobtailor
📍 Mississauga