105 St Patrick St, Thamesford, ON, N0M 2M0

Job Description
The Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant’s operations to ensure that Tim Hortons’ standards around people, product, cleanliness, and an Exceptional Guest Experience are upheld. The Assistant Manager will also assist in sustaining, directing, and increasing sales growth and profit levels.

People Management

Assists in the training and development of new and existing team members, and motivates and encourages a team to achieve targets

Provides ongoing performance feedback and conducts and records regular performance reviews

Assists the Restaurant Manager in building the restaurant’s “bench strength” by identifying and developing high-potential employees for progression to the next level

Communicates with all shifts on day-to-day operations and critical areas of focus

Assists with establishing and enforcing proper security procedures to reduce team member theft and ensure team member and guest safety

Assists the Restaurant Manager in planning and working to budgets, maximizing profits, and achieving sales and transaction targets, including control of Food/Paper/Labour costs in the restaurant

Responsible for daily cash procedures and assists with financial reporting

Operational Management

Assists with ordering of supplies and overall building maintenance and cleanliness

Displays knowledge of and works in compliance with applicable legislation including food safety, health and safety, and employment standards

Is able to enforce and comply with pre-established Tim Hortons operating procedures

Ensures high standards of guest experience are maintained

Resolves guest complaints and turns potentially negative situations into positive ones





Assists the Manager in running company-wide incentive programs

Assists in maximizing team member coverage at all times, performs the role of Floor Leadership and works as required in various areas during busy and non-busy periods to maintain optimal guest service levels

Manages team member scheduling to ensure adequate coverage on all shifts

Understands the importance of supporting the Manager and presents a ‘unified front’ to all team members

Health & Safety

Works in compliance with the occupational health and safety legislation

Uses or wears personal protective equipment or clothing as required

Does not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone

Knows, understands, and follows safe work practices and procedures

Reports all injuries/illness, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Owner

Responds to and corrects unsafe acts and conditions

Enforces employee compliance with the restaurant’s health and safety policies and procedures

Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety

Assists the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the restaurant’s health and safety practices and program

Why work for us?

Rapid-paced work environment

Potential to grow

Employee meal discount

Requirements

Must be able to lift 25 lbs

Previous experience in Quick Service an asset

Friendly and outgoing

Accommodations available upon request.

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📌 Assistant Manager (Ontario)
🏢 Tim Hortons
📍 Ontario