Department Operations Posted date August 12th, 2026 Branch Hours Mon – Fri: 9:00 AM – 5:00 PMSat: Hours are to be determined Job summary Buduchnist Credit Union, operating as BCU Financial, is seeking a skilled problem solver with solid interpersonal skills to join our team as a part‑time Member Services Representative (MSR). The ideal candidate is an enthusiastic, service‑oriented professional who listens carefully to member needs and delivers accurate, timely, and effective solutions. The MSR demonstrates a strong understanding of customer service best practices, solid product knowledge, and confidence using technology platforms to support members efficiently. As a key front-line representative of BCU Financial, the MSR ensures that every member feels welcomed, respected, and supported. Working collaboratively with colleagues, the MSR provides exceptional service,



addresses members’ needs, and connects members with appropriate BCU products and services. Key responsibilities Process member transactions (deposits, withdrawals, bill payments, cash or certified cheques, receive bill payments, buy/sell foreign cash, drafts, renew GICs and registered plans, etc.). Answer incoming customer calls regarding billing issues, product issues, service inquiries, and general member issues. Assist and direct members to use available technology to complete banking transactions (i.E., ATM deposits, e-transfers, online banking) and assist in Online Transaction (OLT) tracing when required. Initiate requests for cheque orders, member cards, stop payments,

📌 Member Services Representative (Part-Time) (Hamilton)
🏢 BCU Financial
📍 Hamilton