Elevate customer experiences as the Manager of Customer Resiliency Operations at Capital One Canada, located in Toronto. Drive innovation and lead a team dedicated to solving complex customer challenges.
In this role, you will manage Operations Associates while overseeing relationships with third-party agencies. Your focus will be on continuous improvement initiatives, strategic execution, and optimizing recovery performance in compliance with regulations.
Key Responsibilities:
• Oversee the day-to-day management of operations
• Execute strategic plans for agency and law firm networks
• Introduce new technologies for operational efficiency
• Deliver performance improvements and manage costs
• Liaise with internal stakeholders for support
Requirements:
• 10+ years in business strategy implementation
• At least 5 years in cross-functional roles
• Experience managing outsourced supplier partnerships
• Proven capabilities in workforce analytics
• Robust decisive and influential communicator
Lead with integrity and foster a customer-first culture while optimizing service delivery.
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📌 Lead Customer Operations Team at Capital One (Toronto)
🏢 Capital One Group
📍 Toronto