About Us FMi is a leading freight forwarding and logistics company, providing efficient and reliable solutions to businesses worldwide since 1996 with an HO in Calgary, Western Canada and a presence in Eastern Canada. FMi Logistics delivers dependable and damage-free transportation solutions and commercial warehousing solutions, saving your business valuable time and money. With extensive experience in global supply chain operations, we excel in fostering strong business relationships and ensuring smooth product flow across diverse marketplaces. Our services offer personalized attention, constant communication, and competitive pricing. Trust our experienced team for warehousing, shipping, and logistics solutions, and elevate your business with reliable, cost-effective services. Job Title: Customer Service Administrator Job Summary We are looking for a Client Services Administrator who functions as the liaison between the customer and site operational leadership. You achieve a balance between customer requirements and FMi Logistics needs.



You act as the main contact with our customers and help in maintaining a outstanding relationship with them. You must be approachable and be able to multitask. Job Responsibilities 1. Customer Relations Ensure customer contract requirements are administered as applicable. Ensure customer initiatives, special processes, and data requests are fulfilled consistently, timely, and without impact to the daily work processes. Serve as key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction. Ensure client and company initiatives are deployed, and requirements are fulfilled as requested. Coordinate transportation/delivery of customers’ orders as required. Prepare action plans and schedules to identify existing client growth, opportunities, and exposure for vertical integration. Communicate service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff. 2. Process Report on key support areas of

📌 Customer Service Administrator (Calgary)
🏢 FMi Logistics
📍 Calgary