Drive customer renewals at SysAid Technologies Ltd. as a Renewals Specialist. Work closely with the Customer Success Team to secure service continuity and enhance client relationships.
This position focuses on managing the complete renewal lifecycle for our existing customer base. Your collaboration with Customer Success Managers will be crucial in formulating quotes and addressing customer inquiries effectively. Ideal candidates will thrive under pressure and possess robust organizational skills to navigate multiple tasks seamlessly.
Key Responsibilities:
• Oversee the renewal cycle to avoid service disruptions • Develop quotes aligned with customer needs and requests • Consult with Customer Success Managers on overcoming objections • Engage in customer discussions about renewal proposals • Ensure timely follow-ups on pending renewals and payments
Requirements: • 2+ years of experience in a renewal management role • IT industry experience highly preferred • Bachelor's degree in Business Administration or similar • Effective communication and business savvy • Must be detail-oriented and energetic
Harness your skills in negotiation and problem-solving to enhance customer satisfaction at SysAid Technologies. #J-18808-Ljbffr