Software Support Specialist (Information Technology) Core responsibilities of the position include, but are not limited to, the following:

Technical phone support to customers

Documentation of all customer communication through internal ticketing system, Team Support.

Diagnosing software issu es and b ugs, p e rforming a ppropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner.

Installing and updating product applications, integrated 3rd party applications and operating system and/or database applications

Learning, understanding, imp lementi ng and training on a variety of software applications

Identification and communication of additional r evenue streams/opportunities

Providing regular and timely status reports and progress of assi gned wor k to the Manager of Support Services

Essential Qualifications: The desired candidate m ust poss ess a high level of initiative, a ptitude and energy in order to succeed in a fast-paced environment. We also desire several of the following attributes:

1-2 years c ustomer service experience in a technical environment

required

Experience working within or as a vendor f or local government tax appraisal,



assessment and collection groups a plus

Familiarity with using CRM Platforms to document all customer communication

History of use with Microsoft 365, Teams, and VOIP systems preferred

Demonstrated ability to leverage AI-assisted tools to improve research, docum entatio n, troubleshooting, and overall productivity.

Ability to identify customer business challenges and communicate opportunities for p rocess impr ovement, automation, or AI-driven solutions.

Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support.

Ability to analyze custa mer workflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions.

Solid organizational skill s wit h the ability to prioritize competing demands while maintaining attention to detail.

Commitment to continuous learning and adoption of emerging technologies and best practices.

Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams.

Salary range: $65,000 - $75,000 USD per year.

Salary Minimum: 75000Salary Maximum: 75000

#J-18808-Ljbffr

📌 Software Support Specialist (Montreal)
🏢 Canadian Inclusion
📍 Montreal