Teleskope is a leading provider of Employee Community Software, trusted by Fortune 500 companies across over 14 industries, including consulting, retail, banking, healthcare, and IT. Our intuitive platform supports various employee community initiatives such as mentoring, learning and development, volunteering groups, and internal communications. Teleskope’s creative solutions help organizations foster meaningful employee engagement, build connections, and cultivate a sense of community within workplaces. Our comprehensive suite of products empowers employers to create thriving and inclusive environments for their workforce.

Role Description
We are seeking a Account Manager to manage and grow relationships with existing clients. This role focuses on client satisfaction, retention, and identifying qualified expansion opportunities through proactive account oversight and close coordination with internal teams. Compensation includes a monthly retainer plus commissions tied to qualifying expansion revenue.

Responsibilities
Client Relationship Management

Act as the primary point of contact for assigned client accounts.

Conduct regular check-ins to support client satisfaction, address issues, and promote long-term relationship health.

Expansion Support

Identify and support opportunities to introduce current products,



modules, feature tiers, or services to existing clients.

Assist with the sales process for qualifying upgrades in alignment with applicable expansion definitions.

Retention and Renewals

Proactively support the contract renewal process by identifying potential churn risks.

Escalate issues as appropriate and assist with commercially reasonable “save” strategies to help maintain recurring revenue.

Onboarding and Adoption

Coordinate with internal teams to facilitate post-sale handoffs.

Support client onboarding and encourage adoption of purchased products or services to drive long-term value realization.

Performance Tracking and Reporting

Monitor account health indicators and usage metrics, where available.

Provide clients and/or internal stakeholders with periodic performance updates or reports to support informed account management decisions.

Qualifications

Prior experience in account management, customer success, or a similar client-facing role for SaaS, subscription-based, or services-based environments

Strong communication and relationship management skills

Ability to manage multiple accounts and collaborate cross-functionally

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📌 Account Manager (Ontario)
🏢 Teleskope
📍 Ontario