Program Lead- Asset & Vendor Management
Service Delivery Management Brampton , Ontario 10243 Jul 23, 2026

Senior IT Asset Management Program Lead
Position Summary
The Senior IT Asset Management Program Lead will design, develop, implement, govern, and continuously improve a mature ITAM program across the full asset lifecycle.

This is a senior, governance-focused role — not a coordinator-level position. The successful candidate must be able to assess current-state gaps, develop future-state processes, strengthen governance, and drive measurable program maturity.

Program scope includes:
Key Responsibilities
ITAM Governance & Program Maturity

Design, develop, implement, and continuously improve ITAM governance frameworks

Create and maintain policies, processes, procedures, standards, and operating controls

Develop governance guardrails covering request intake, approval checkpoints, lifecycle ownership, procurement review, renewal oversight, unauthorized technology prevention, and compliance monitoring

Identify ITAM process gaps and recommend improvements

Operationalize ITAM best practices aligned with IAITAM principles

Hardware Asset Management

Lead and improve HAM processes across the full asset lifecycle

Develop HAM strategies, policies, and standard operating procedures

Support lifecycle activities: acquisition, deployment, inventory tracking, reservations, refresh planning, offboarding, RMA, disposal, and retirement

Ensure hardware asset records are accurate, complete, and maintained

Support physical asset audits and remediation of data gaps

Software Asset Management

Lead and improve SAM governance and operations

Develop SAM strategies, policies, and standard operating procedures

Support software lifecycle activities: license reconciliation, entitlement validation, harvesting, reclamation, redeployment, true-ups, retirement, and audit readiness

Identify unused, underused, or unauthorized software and recommend spend reduction opportunities

Ensure compliance with license agreements, product use rights, and vendor requirements

ServiceNow ITAM Operations

Support and improve ITAM operations within ServiceNow, including HAM, SAM, Hardware Asset Workspace, CMDB, Service Catalog, asset lifecycle workflows, requests,



offboarding, automation, and reporting

Improve asset visibility, workflow efficiency, and data accuracy

Document and improve processes tied to ServiceNow ITAM workflows

Compliance, Controls & Audit Readiness

Develop and maintain ITAM compliance practices and controls

Support audit readiness across hardware, software, contracts, warranties, and maintenance agreements

Conduct or support internal audits covering physical assets, software licenses, contract compliance, inventory accuracy, and vendor records

Monitor unauthorized software and unmanaged technology usage

Identify and remediate asset, licensing, and compliance gaps

Procurement, Vendor & Contract Management

Support end-to-end procurement activities for IT assets, software, and services

Assist with purchasing strategies and procurement documentation (sole-source docs, tenders, RFPs, RFQs, renewals)

Track and manage vendor contracts, maintenance agreements, subscription agreements, and renewals

Establish and monitor vendor KPIs and SLAs; elevate performance issues as needed

Partner with Procurement, Finance, Legal, IT, and business stakeholders to ensure compliance

Financial Management & Reporting

Develop and maintain financial management processes for ITAM

Support reporting on budgeting, forecasting, capital management, TCAA, total cost of ownership, lifecycle costs, and cost optimization

Compile, analyze, and present asset, financial, compliance, and vendor data to stakeholders

Stakeholder Engagement & Leadership

Act as senior subject matter expert across ITAM governance, HAM, SAM, procurement, compliance, and lifecycle operations

Partner with cross-functional stakeholders including IT, Finance, Procurement, Legal, vendors, and senior leadership

Facilitate discussions, present recommendations, and influence process improvements





Provide guidance on ITAM best practices, governance expectations, and operational standards

Required Qualifications
Education
Bachelor's degree in Information Systems Management, Supply Chain Management, Business Administration, or equivalent combination of education and experience.

Experience

Senior-level experience designing, implementing, and improving IT Asset Management programs

Strong hands-on experience with Hardware Asset Management and Software Asset Management

Demonstrated experience developing and operationalizing ITAM governance frameworks, policies, procedures, and controls

Experience improving ITAM maturity in a complex or enterprise environment

Solid knowledge of the full ITAM lifecycle from acquisition through retirement

Experience with ITAM compliance, audit readiness, license reconciliation, entitlement validation, and contract compliance

Experience with ServiceNow ITAM (HAM, SAM, CMDB, asset lifecycle workflows, reporting)

Strong knowledge of software licensing, product use rights, vendor audits, true-ups, harvesting, reclamation, and optimization

Experience with procurement, vendor management, RFPs, RFQs, tenders, sole-source documentation, renewals, SLAs, KPIs, and vendor performance tracking

Working knowledge of financial reporting, budgeting, forecasting, capital asset management, TCAA reporting, and total cost of ownership

Strong written communication skills — process documentation, governance materials, reports, and procurement documentation

Strong presentation, facilitation, and stakeholder management skills

Preferred Certifications

ITIL v4

Certified Hardware Asset Management Professional (CHAMP)

Certified Software Asset Manager (CSAM)

Certified IT Asset Manager (CITAM)

SAM accreditation or equivalent ITAM/SAM certification

Nice to Have

Public sector, government, municipal, policing, or broader public sector ITAM experience

Experience with IBM Maximo EAM, Microsoft SCCM, Microsoft Endpoint Manager / Intune, or WorkspaceONE

Knowledge of CMDB, SACM, CSDM, and ITOM concepts

Experience supporting ITAM transformation, maturity assessments, governance remediation, or new ITAM control implementation

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📌 Program Lead- Asset & Vendor Management (Ontario)
🏢 Buchanan Technologies
📍 Ontario