Become a pivotal Technical Support Representative with Foundant in Western Canada. Provide exceptional customer assistance while working remotely and leverage your troubleshooting skills in a collaborative environment.

Foundant is seeking a Technical Support Representative to join SmartSimple’s Essential Support team. This remote role emphasizes technical problem-solving and customer advocacy for mission-driven organizations using our software. Your responsibilities will encompass diagnosing support tickets, maintaining communication with clients, and testing fixes from the Engineering team.

Key Responsibilities:



• Respond to and prioritize inbound support tickets • Troubleshoot SmartSimple configuration and reporting issues • Document and escalate complex problems to specialists • Maintain accurate ticketing notes in Zendesk • Advocate for new platform features and assist clients

Requirements: • Bachelor’s degree in a STEM field • 1-2 years in technical support or SaaS roles • Solid communication skills for non-technical users • Solid understanding of databases and SQL • Familiarity with SaaS and basic HTML/CSS knowledge

Leverage your technical expertise to make a meaningful impact at Foundant. #J-18808-Ljbffr

📌 Remote Technical Support at Foundant (Winnipeg)
🏢 Foundant Technologies
📍 Winnipeg