Transform customer experiences as a Technical Support Specialist with Volante in Toronto. This hybrid role emphasizes troubleshooting and customer satisfaction, offering a chance to make an impact.

As a Tier 1 Technical Support Specialist, you'll be the first contact for customers needing technical assistance. Your main duties will include providing timely support, resolving problems, and escalating complex issues as necessary. Expect a vibrant workplace where customer-first mentality drives success.

Key Responsibilities: • Respond promptly to customer inquiries via phone, email, or chat • Troubleshoot configuration errors and application faults • Document customer issues thoroughly for support tracking • Provide clear guidance and product education • Escalate complex cases to Tier 2 support as needed

Requirements: • Minimum 2 years in SaaS technical support • Familiarity with ticketing systems like Zendesk or Zoho • Basic knowledge of SQL and relational databases • Strong communication skills with a customer-focused approach • Quick learner available for after-hours support

Support Volante’s mission with your technical expertise and customer dedication. #J-18808-Ljbffr

📌 Hybrid Technical Support Specialist - Volante (Winnipeg)
🏢 Jonas Software
📍 Winnipeg