Chief Operating Officer - Multi-Branch Operations

Columbia Ice | Courtenay, British Columbia

Employment: Permanent, full-time

Hours: 40 hours per week

Salary: $115,000-$120,000 annually

Primary Location: Courtenay, BC

Travel: Regular travel to Duncan and Campbell River as required

NOC: 00015 - Senior managers - construction, transportation, production and utilities

Columbia Ice is seeking an experienced senior operational leader to join the company as Chief Operating Officer -

Multi-Branch Operations.

Based in Courtenay, British Columbia, the COO will report directly to the CEO and lead company-wide operational

execution across Columbia Ice's Courtenay, Duncan and Campbell River locations.

Columbia Ice is an established Vancouver Island water-services company providing bottled and bulk water delivery,

commercial and residential water supply, cooler services, cistern cleaning and related services.

The company is strengthening its executive and management structure to create one cohesive multi-branch organization,

improve operating efficiency and scalability and support continued growth, particularly across the North Island.

The Role

The COO will be the senior executive responsible for translating CEO-approved strategy into measurable company-wide

execution.

The role will lead through branch and operational managers, strengthening management accountability and ensuring that

Courtenay, Duncan and Campbell River operate as an integrated organization rather than as separate operating silos.

Based primarily in Courtenay, the position will have an important mandate to develop North Island capacity and growth

while maintaining company-wide alignment.

Key responsibilities include:

• Leadership and coordination of operations across Courtenay, Duncan and Campbell River.

• Development of a cohesive three-branch management and accountability structure.

• Leadership, development and performance management of branch and operational managers.

• Company-wide workforce planning, management development and succession.

• Allocation of operational human, material and financial resources.





• Development of operating priorities, budgets and investment requirements with the CEO.

• Development of enterprise and branch-level KPIs and executive management reporting.

• Establishment of structured management and operating reviews.

• Translation of corporate strategy into operating plans, budgets, owners, milestones and measurable outcomes.

• Business-side leadership of technology and operating-system modernization.

• Fleet, route, distribution and operational-capacity planning.

• Development of documented management systems and operating practices that improve consistency and scalability.

• Development of North Island growth capacity from Courtenay and Campbell River.

• Expansion and operational development of bulk-water services.

• Development and improvement of cistern-cleaning services.

• Support for commercial water services and key commercial-account growth.

• Evaluation and implementation of new approved business projects and service opportunities.

• Integration of North Island growth with Duncan and the wider company operating structure.

• Identification and mitigation of significant operational and business-continuity risks.

• Representation of Columbia Ice with selected suppliers, technology partners, professional advisers and commercial

partners under authority delegated by the CEO.

The Candidate

We are seeking a senior operational leader with substantial experience leading through managers in a multi-function or

multi-location operating workplace.

Candidates should bring:

• University degree or college diploma in business administration, commerce, operations, logistics or another discipline

related to the company's operations.





• Minimum 7 years of progressive management experience in production, distribution, logistics, transportation, utilities, field

services or a comparable operational environment.

• Demonstrated experience leading through managers, supervisors or other operational leaders.

• Experience coordinating operations across multiple departments, business units or locations.

• Experience with budgeting, resource allocation and operational controls.

• Experience developing and using KPIs and management reporting.

• Experience in workforce planning, management development and succession planning.

• Experience with organizational development and process improvement.

• Experience leading operational technology or business-system implementation.

• Strong commercial judgment and experience supporting business or service growth.

• Strong leadership, analytical, communication and decision-making skills.

• Demonstrated ability to translate strategy into accountable operating plans and measurable results.

• Ability to travel between Columbia Ice locations on Vancouver Island as required.

Experience in water services, beverage production/distribution, route-based delivery, logistics, utilities or comparable

field-service operations is an asset.

Employment

Permanent, full-time. 40 hours per week. $115,000-$120,000 annually. Primary location: Courtenay, BC. Regular travel to

Duncan and Campbell River as required.

Benefits include extended medical and dental coverage following successful completion of a three-month probationary

period, paid vacation in accordance with the employment agreement and applicable employment standards, mileage

reimbursement for approved business travel and reimbursement of reasonable approved business travel expenses.

Apply

Please submit a resume describing your relevant senior operational leadership, multi-location management and

business-growth experience.

Robert Murphy, Chief Executive Officer, Columbia Ice (2010) Ltd. Email: . Telephone:

1-(phone hidden). 18-4970 Polkey Road, Duncan, BC, Canada.

📌 Chief Operating Officer (Courtenay)
🏢 Columbia Ice (2010
📍 Courtenay