Enhance customer engagements as a Manager in Customer Resiliency Operations at Capital One Canada, based in Toronto. Focus on cutting-edge solutions for customer challenges.

In this pivotal role, you will lead the Customer Resiliency Operations team at Capital One Canada. Located in downtown Toronto, you'll be responsible for managing a team of associates and external collection agencies while driving strategic initiatives that improve customer outcomes. Your leadership will ensure compliance and optimize recovery performance during sensitive customer interactions.

Key Responsibilities:



• Directly manage and coach Operations Associates for optimal results • Develop a strategic vision for agency and law firm programs • Champion new technologies to enhance operations • Drive performance through analysis of operational metrics • Ensure compliance with service level agreements and regulations

Requirements: • 10+ years of relevant work experience in operations • 5+ years in a cross-functional environment • Proven outsourced supplier management experience • Expertise in workforce modeling and budgeting • Strong analytical skills with data presentation proficiency

Lead the charge in transforming customer experiences at Capital One Canada. #J-18808-Ljbffr

📌 Manager of Customer Resiliency Operations (Winnipeg)
🏢 Capital One
📍 Winnipeg