Elevate your career as a Technical Support Engineer in a completely remote environment. Focus on delivering exceptional service by solving technical issues for customers.
Our client is in search of a Remote Technical Support Engineer to join their talented support division. This role involves providing advanced support for software, hardware, and integrated systems issues. Candidates should possess excellent analytical and problem-solving skills, with at least four years of relevant experience in a remote setup.
Key Responsibilities:
• Analyze and diagnose software and hardware problems
• Use remote tools for troubleshooting and resolution
• Collaborate with development teams for bug reporting




• Document solutions and update knowledge base articles
• Manage customer escalations efficiently
Requirements:
• Bachelor’s degree in Computer Science or related fields
• Four years of experience in technical support or engineering
• Robust expertise in software troubleshooting
• Familiarity with scripting languages beneficial
• Strong communication and interpersonal skills
This position promotes independent work and effective resolution of customer issues while emphasizing technical know-how.
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📌 Technical Support Engineer Remote Position (Kimberley)
🏢 Placements24
📍 Kimberley