Drive customer success at Hootsuite as a Bilingual Senior Customer Success Manager in a 12-month contract. Utilize your expertise in social media to foster impactful customer relationships and outcomes.
This customer-centric role demands significant experience in account management within the SaaS industry. As the Senior Customer Success Manager, you will guide high-value clients through their social media journeys, providing insights and facilitating user adoption. Collaborate with diverse stakeholders to ensure clients realize the full value of Hootsuite’s suite of products.
Key Responsibilities:
• Manage relationships with Fortune 1000 clients
• Guide customer onboarding and success reviews




• Cultivate expertise in Hootsuite products and social media trends
• Monitor account health and adoption rates
• Collaborate with Account Manager on strategies
Requirements:
• Proven account management experience in SaaS
• Solid understanding of social media usage
• Tech-savvy with solid communication skills
• Ability to collaborate effectively in teams
• Proactive problem-solver focused on results
Lead the charge in enhancing customer social strategies with your expertise and dedication.
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📌 Bilingual Senior Customer Success Manager (Calgary)
🏢 Hootsuite
📍 Calgary