We are a fast-growing molecular diagnostics laboratory supporting families, professionals, and partners across North America. We’re looking for a Customer Service Representative who communicates clearly, stays organized, and approaches inquiries with a practical, problem-solving mindset: someone who can think a step ahead, understand what’s needed, and help keep day-to-day operations running smoothly. In this role you will help our customers place orders, understand their DNA test results, and get timely, accurate answers.

What You’ll Do
Respond to customer inquiries via email and phone in a explicit, professional, and timely manner
Support customers with order-related questions, explaining our products and services and results interpretation
Triage issues, identify the root cause, and coordinate internally to resolve them
Accurately log and track interactions across internal systems
Ensure all communication aligns with company policies, privacy standards, and regulatory requirements
Act as the bridge between customers, operations, and sales to ensure accurate and timely flow of information
Help identify opportunities to streamline processes based on frontline customer feedback

What We’re Looking For




1+ year in customer service in healthcare, biotech, or a regulated environment (preferred)
Bachelor of Science degree (preferred)
Fluency in English (minimum C2 Level)
Solid written and verbal communication skills
High attention to detail
Ability to stay neutral and factual in customer facing conversations
Comfortable working across multiple platforms (CRM, workflow management and other internal tools)
Strong judgment: you know when to escalate and when to resolve independently
Organized and productive; you don’t let things fall through the cracks

Details and How to Apply

Please submit your cover letter and resume. This is an in-person position. Working hours are Monday to Friday. Compensation based on experience. We thank you for your interest, but only shortlisted candidates will be contacted. No phone calls or emails please.

Pay: $21.00-$27.00 per hour

Expected hours: 40.0 per week

Benefits:
Dental care
Extended health care
On-site parking
Paid time off
Vision care

Experience:
Customer service: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative For Molecular Diagnostic Laboratory Vancouver
🏢 SecuriGene Labs
📍 Vancouver