Boost customer success as an Account Manager at PagerDuty, focusing on SaaS solutions. Collaborate cross-functionally to enhance product use and customer satisfaction in our hybrid workspace. As an Account Manager at PagerDuty, you will play a crucial role in ensuring clients successfully engage with our platform.

This position involves managing existing customer accounts while driving renewals and expansion prospects, working from our Toronto office two days per week. You will use your skills in customer success to help clients derive measurable value from our solutions. Key Responsibilities:
Own existing customer accounts for optimal value realization
Implement plans for account renewals and opportunities
Negotiate and manage contract renewals effectively
Utilize analytics to monitor and improve customer health
Partner with various teams for seamless client experiences

Requirements:
7+ years of customer-facing experience
4+ years managing SaaS renewals
Familiar with Salesforce and analytic platforms
Bachelor's degree or equivalent background
Robust analytical and relationship management skills

Utilize your expertise in SaaS and account management to excel at PagerDuty in Toronto.

📌 Account Manager Role Pagerduty Toronto (Canada)
🏢 PagerDuty
📍 Canada