Join Felix as a Customer Experience Coordinator, a leading digital healthcare company committed to improving patient outcomes. This remote role focuses on providing empathetic and effective support through online communication.

As a CX Coordinator, you will manage chat and email inquiries, ensuring patients receive clear, compassionate guidance. This role demands quick thinking and the ability to address problems directly, all within a fast-paced, mission-driven team. Your work will leave a lasting impact on patient care and satisfaction.

Key Responsibilities: • Offer warm,



personalized assistance via chat and email • Work with cross-functional teams to enhance patient experiences • Provide clear onboarding support to new patients • Assess and improve AI-driven responses for quality • Record and communicate patient insights for process improvements

Requirements: • Customer-facing experience in high-volume environments • Familiarity with Intercom or similar tools • Telehealth background is beneficial • Weekend work required from Saturday to Wednesday • Strong written communication and problem-solving skills

Help Felix maximize patient engagement and enhance healthcare experiences across Canada. #J-18808-Ljbffr

📌 Felix Remote CX Coordinator Position (Winnipeg)
🏢 Felix
📍 Winnipeg