Job Summary

We are seeking a agile and enthusiastic Assistant Manager of Guest Experience to lead our team in delivering exceptional customer service and creating memorable experiences for every guest. This role involves overseeing daily operations, managing staff, and ensuring that all guests feel welcomed, valued, and satisfied. The ideal candidate will possess robust leadership skills, a passion for retail management, and a commitment to fostering a positive environment that promotes teamwork, sales growth, and outstanding service standards.

Duties
Supervise and motivate team members to deliver top-tier guest experiences consistently across all shifts
Assist in recruiting, training, and developing staff to enhance their skills and performance in guest engagement
Handle guest inquiries, complaints, and feedback with professionalism and effective problem-solving skills
Coordinate marketing initiatives and promotional activities to boost sales and enhance the store’s visibility within the community
Support store management with budgeting, sales management,



and organizational tasks to meet business goals

Requirements
Proven supervising or team management experience within retail or hospitality environments
Strong communication skills in multiple languages preferred; bilingual abilities highly valued
Demonstrated expertise in guest service, and providing exceptional hospitality
Knowledge of POS systems
Experience with recruiting, training & development, and administrative tasks
Excellent organizational skills with the ability to prioritize tasks effectively in a fast-paced setting
Leadership qualities with a proactive approach to problem-solving and team motivation

Join us as an Assistant Manager of Guest Experience to inspire your team, delight our guests, and drive success through energetic leadership!

Pay: $20.00-$24.00 per hour

Expected hours: 30.0 – 40.0 per week

Advantages:
Dental care
Extended health care
Flexible schedule
Store discount
Vision care

Work Location: In person

📌 Assistant Front Of House Manager Bolton (Canada)
🏢 Kelseys Original Roadhouse
📍 Canada