Job Summary
We are seeking a highly organized Service Coordinator to join our team. This role is ideal for someone who thrives in a fast‑paced setting, enjoys interacting with others, and is comfortable managing a variety of administrative tasks. There is opportunity for growth within our service department over the next 12–24 months.

Duties
Inquiry and Intake: Receiving the customer request via phone or email. Recording equipment details, machine history, and the reported mechanical problem.
Triage and Scheduling: Assessing how urgent the repair is. Matching the right technician to the specific problem. Booking the date and time for the service.
Dispatch and Diagnosis: Sending the work order to the technician. Receiving the diagnostic report to see what parts and labor are required.
Estimate and Approval: Calculating the cost of parts, shipping, and labor hours. Sending the price quote to the customer and waiting for their official approval to start work.
Repair and Progress Tracking: Ordering any missing parts. Monitoring the repair schedule. Updating the customer if any delays happen during the fix.
Closing and Billing: Reviewing the completed work order from the technician.



Creating the final invoice for the customer. Accounts reciveable Making a follow-up call to ensure the customer is happy with the repair.
ETC.
Experience
Previous experience the customer service industry , or accounting support
Strong communication and interpersonal skills
Proficiency with office software and basic accounting tools
High attention to detail and strong organizational abilities
Ability to multitask and manage competing priorities
Experience with invoicing or accounts receivable is an asset
40 to 60 words per minute (WPM), with a high emphasis on accuracy
Familiarity with maintenance or inspection reporting is an advantage but not required

Why Join Us?
Supportive team setting
Opportunities for skill development
Meaningful work that contributes to safe and productive operations

If this sounds like the right fit for you, we’d love to hear from you.

Job Types: Full-time, Permanent

Pay: $20.00-$27.00 per hour

Benefits:
Casual dress
Company events
Dental care
Extended health care
On-site parking
Vision care

Work Location: In person

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