Job Summary
We are seeking a dedicated and personable Client Specialist to join our team. The Lumber Department Client Specialist, as an integral member of the Sales Department, is responsible for all data entry for Igloo’s lumber customer base. Main duty categories include, but are not limited to, data entry, coordination of client requests, dispute resolution and cooperative work with internal team members (sales, estimating, purchasing, operations & our lumber, siding, electrical and lighting divisions).

Responsibilities
Work in tandem with account manager(s) as assigned by management
Daily data entry for both supply and manufacturing needs
PO entry and order reconciliation
Maintain builder’s portals: scheduling, PO/VPO requests
Foster and maintain positive relationships with internal and external clients
Fulfill quote and design requests
Create and maintain spreadsheets as necessary
Follow through on design requests-including preparation of quotes
Address customer concerns with appropriate internal departments
Compile documentation with returned product (Credits/Client Returns)
Participate in weekly meeting with management· Assist sales/clients with lumber selections/re-selections
Other job-related duties as assigned

Qualifications
Training:



High School Diploma. We are willing to train the right individual.
Experience in the construction or home building industry preferred.
· Excellent attention to detail and prioritization skills
· Ability to work unattended, limit distractions, stay on task, work/plan to keep on schedule
Punctual & consistent attendance is a must
Strong written and verbal communication skills
Excellent interpersonal and customer service skills
Superior analytical and problem-solving skills
Solid knowledge of Microsoft Office, including Excel and Word
Strives for Continuous Improvement
Must be able to work in a rapid paced, high-pressure environment

If you are ambitious and exhibit a passion in this role, an prospect may be included to move into other positions.

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Benefits:
Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Experience:
Residential construction: 1 year (preferred)
lumber and building material: 1 year (preferred)

Work Location: In person

📌 Client Specialist Lumber Edmonton (Canada)
🏢 Igloo Building Supplies Group
📍 Canada