Full time employment opportunity (Monday to Friday, 9am to 5pm) with base salary, plus bonus, plus paid medical and dental perks.

A great role with room to grow and develop knowledge and skill.

Summary:

The Client Support role provides clerical and administrative support to the agency including greeting clients, accepting payments, answering and placing phone calls. Use existing systems to complete daily work activities as required and provide support to agency staff within the office environment.

Roles and responsibilities:
Greet clients and direct them to the appropriate agency staff
Act as primary telephone contact by receiving, redirecting callers and managing voicemail
Obtain, verify and record client information as required
Monitor incoming email and daily work lists and distribute appropriately
Complete outbound calls to obtain insurance expiry dates, schedule annual reviews, set and confirm appointments.
Schedule all appointments on the appropriate calendar.
Document client profile notes.
Proactively contact clients for numerous follow-up activities
Accept, process and deposit all payments




Provide a full range of administrative support services including filing, faxing, photocopying, incoming/outgoing mail, courier service, order/purchase supplies and other support as required.

Working Conditions:
Regular office environment

Qualifications and Skills:
Administrative Assistant program or administrative experience is an asset
Customer service experience or related business experience is preferred
Skilled in communication (verbal and written), robust interpersonal skills, organizational and time management skills
Candidate must be comfortable in a technology dependent environment including proficiency with Microsoft Office
The successful candidate shall be subject to a Criminal Record and Consumer History background check as a condition of employment.

Job Types: Full-time, Permanent

Benefits:
Dental care
Extended health care
Vision care

Adaptable language requirement:
French not required

Work Location: In person

📌 Client Support Representative Carbonear
🏢 Bill Dooley, The Co-operators
📍 Carbonear