Chatime is a leading global bubble tea brand with over 1,000 stores worldwide and 35+ locations in Ontario. Our motto is “Good Tea, Good Time”, and we take pride in delivering high-quality drinks and excellent customer experiences — every time.

We’re hiring a Key Holder / Team Leader to join our teams in Markham & Scarborough.

Store Location:
Markham: 9850 Markham Rd, Unit 4, Markham ON L6E0H7
Scarborough: 5981 Steeles Ave E, Toronto ON M1V 5P7

Key Qualifications:
Food & Beverage experience considered an asset
Food Handler Certification is required
Exceptional customer service skills
Enjoys working independently and in a team setting
Excellent communication skills
Self-motivated, organized and excels under pressure in a fast-paced environment
Must be able to work flexible schedule including morning, late nights, weekends and holidays

Job Duties:
Support store management by guiding and directing team members during shifts
Assist in training new staff and provide on-the-job feedback
Maintain inventory, restock supplies, and manage local purchasing when needed
Ensure store operations follow all company standards and procedures
Enforce daily, weekly, and monthly cleaning schedules




Resolve escalated customer service issues professionally
Balance daily cash and complete accurate end-of-day reporting
Report equipment issues and team concerns to management
Ensure full coverage of management shifts and support coordination of scheduling
Other duties as assigned
Perform other duties as required.

Operating Hours & Availability:
The ideal full time candidates should be available a minimum of 40 hours per week and including the ability to work opening shifts, closing shifts, weekends, and holidays.
Opening shifts can be starting as early as 9:00am. Closing shifts can be ending at 1am.

If you're excited to be part of a growing brand and passionate team, we’d love to hear from you! Please send your resume and your availability to be considered. We thank all applicants for their interest, but only selected candidates will be contacted for interviews.

Job Type: Full-time

Pay: $18.35-$19.00 per hour

Application question(s):
Are you looking for part-time or full time? What is your availability?

Work Location: In person

📌 Shift Supervisor Markham
🏢 Chatime Castlemore/ Chatime Markham & Steeles
📍 Markham