Become a Team Lead focused on Client Excellence at IPC, associated with Canada Life. This hybrid position combines leadership with a commitment to enhancing client experience.

IPC is searching for a Team Lead passionate about coaching and client service. In this role, you will guide Client Experience Specialists, ensuring they have the tools and knowledge to deliver top-notch service. Your leadership will shape the client journey and drive team performance.

Key Responsibilities: • Lead and train Client Experience Specialists effectively • Research and resolve client escalations promptly • Identify opportunities for process enhancements • Maintain communication with advisors and IPC clients • Evaluate training needs and support new team member onboarding

Requirements: • 5+ years in a financial services support role • Degree or diploma in business or finance preferred • Must have or pursue CSC or IFIC certification • Proficiency in Word, Outlook, SharePoint, and Excel • Solid multi-tasking skills in a dynamic setting

Lead your team to deliver an exceptional client experience at IPC under Canada Life. #J-18808-Ljbffr

📌 Team Lead for Client Excellence at IPC (Winnipeg)
🏢 Canada Life
📍 Winnipeg