Become a Community Advocate for Lyft as a Social Support Associate, working remotely from Toronto. Utilize your communication skills to assist customers across multiple social platforms.

In this role, you will represent Lyft on social media channels, tackling customer issues in real-time. The ideal candidate is someone who can navigate sensitive situations with care and insight while maintaining Lyft’s community trust. You will be instrumental in working cross-functionally to ensure consistent support messages resonate with our customer base.

Key Responsibilities:
Manage community inquiries with solutions in mind
Act as Lyft’s voice across social media channels
Cultivate trust through proactive customer interaction
Provide effortless,



personalized support experiences
Collaborate with internal teams to keep support messaging aligned

Requirements:
Minimum 1 year experience in customer service
Experience with social media or communications is advantageous
Excellent writing and detail-oriented skills
Emotional intelligence and independent problem resolution
Solid capability to prioritize tasks and manage time well

Bring clarity, empathy, and proactive problem-solving to your role with Lyft and help foster a supportive community.
J-18808-Ljbffr

📌 Lyft Community Advocate Remote Position Edmonton
🏢 Socotra
📍 Edmonton