About Us:

A division of TFI International Inc., located in Mississauga, is currently recruiting for a Front Office Supervisor.

Reporting to the Regional Operations Manager, this position is to oversee the front office staff at the Toronto Terminal. This team is responsible to provide operational support while ensuring the core duties are maintained, OS&D;, Appointments and Customer Support. The candidate will have industry experience, preferably within a unionized environment.

Responsibilities:
Manage a team of front office customer support personnel
Accomplish all tasks while working within the confines of the Move UP Union
Lead and inspire the team to achieve higher service levels and lower number of errors
Lead a team to resolve OS&D; related challenges in an effort to reduce claims
Manage high profile customer relationships such, Lowes, Home Depot & Canadian Tire
Co-ordinate response and recovery for urgent and escalated customer service inquiries
Maintenance of terminal specific data in Oasis
Provide support for the various departments within the Toronto Terminal as needed
Improve appointment scheduling while minimizing the average number of storage days




Lead company-wide weekly meetings to curtail the number of OS&Ds; in the system
Manage late pickup and exception coding for inbound volumes for the dock operation
Review all missed pickups and identify areas of improvement
Actively work on the undelivered PROs and address root cause
Manage service-related challenges with Interline Carriers
Other duties as assigned

Qualifications include:
Minimum 3 years supervisory experience in a transportation workplace
Strong leadership and supervisory skills
Solid analytical, organizational and problem-solving skills
Customer service oriented
Proven ability to multi-task and in a high stress environment
Professional verbal and written communication skills in English
Computer literate with sound knowledge of Google Workspace, MS Office, & AS400
High School Diploma or equivalent

TST-CF Express is an equal prospect employer. Through our commitment to the spirit and principles of Employment Equity, we welcome applications from designated group members – Women, Visible Minorities, Aboriginals and Persons with Disabilities. This job positing will be made available in an alternate format if required.

📌 Front Office Supervisor Mississauga
🏢 TST-CF Express
📍 Mississauga