The Company:

An established and rapidly growing Canadian sporting goods manufacturer is seeking an Operations Manager to lead its Saint-Léonard operations. With robust growth ambitions across Canada and globally, the business is looking for a hands-on operational leader who can build scalable processes, strengthen customer service, and ensure the operation is equipped to support significant revenue growth.

The Role:

Reporting to senior leadership, the Operations Manager will oversee warehouse operations, inventory, logistics, customer service, and operational planning while supporting the growth of the Canadian B2B business. This role will be instrumental in building operational capacity to support additional revenue, while maintaining strong service levels, cost control, and operational efficiency.

Responsibilities:

- Lead warehouse, inventory, logistics, and customer service operations, ensuring efficient and accurate order fulfilment.
- Build and implement a KPI scorecard covering inventory accuracy, order accuracy, fulfilment, customer service, warehouse productivity, labour costs, returns, claims, and recurring issues.
- Establish daily, weekly, and monthly performance reviews and provide clear reporting on trends, challenges, and corrective actions.
- Ensure operational capacity, inventory availability, and sales support are in place to enable Canadian revenue growth, including the development of the company's first formal sales team.
- Manage warehouse, freight, labour, customer service, and operating expenses within budget while supporting an EBITDA margin above 10%.




- Identify and implement measurable cost-saving and productivity initiatives without compromising customer experience or growth.
- Improve processes, documentation, cross-training, and knowledge sharing to create a scalable and less person-dependent operation.
- Build, coach, and develop a high-performing team through clear expectations, regular one-on-ones, performance management, training, and succession planning.
- Foster a culture of accountability, urgency, teamwork, integrity, proactive problem-solving, and continuous improvement.

Requirements:

- 5+ years of operations management experience in warehousing, distribution, manufacturing, or e-commerce.
- Proven experience leading warehouse and customer service teams in a growing environment.
- Strong knowledge of inventory control, logistics, order fulfilment, and operational KPIs.
- Demonstrated ability to improve processes, increase productivity, and manage operating costs.
- Experience managing budgets and using operational data to drive decisions and accountability.
- Shopify or similar experience.
- Strong people leadership, coaching, and team-development skills.
- Highly organised, proactive, analytical, and solutions-oriented, with excellent communication and follow-through.
- Proficiency with ERP, WMS, or other operational management systems.

This is an excellent opportunity for an operational leader who enjoys building teams, improving processes, and creating the infrastructure needed to support ambitious business growth.

#sineadbuckley #welcometowhitebay

📌 Operations Manager | Sporting Brand | On-site (Saint-Léonard) | + Bonus + Benefits (Quebec City)
🏢 White Bay
📍 Quebec City