SUMMARY Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.

SHIFT: Monday to Friday 8:30am-5:00pm RESPONSIBILITIES Oversee loadouts of multiple sites, ensuring relevant information and performance metrics are shared with Delivery Teams and internally with Team.

Train, observe and coach the Driver Teams to achieve results through weekly road audits; participate in the performance management process of your Team; support Talent Development; utilize the leadership competencies for others and self-development.

Gatherer information via daily calls to customers, analyze and understand successes and failures in meeting KPI goals, identify opportunities for continuous improvement, and handle all disciplinary situations appropriately and promptly with appropriate supporting documentation.

Collaborate and participate in various KPI-related projects with our Customers and Delivery Partners on a regional or national basis Collaborate an participate in various KPI-related projects with our Customers and Delivery Partners on a regional or national basis.

Investigate and respond promptly to missing or damaged items, claims, customer escalations, and calls from Drivers, Helpers, Dispatchers, Team members, and Brokers.

Follow up with Drivers on their deliveries, proof of deliveries,



and service deviation forms, ensuring Drivers abide by customer-selected time windows and service level requirements.

Participate in internal Team meetings to review the previous week’s results and action plans.

Bill routes in company software and tools as per DP contracts Perform and document stand-up briefs, deliver associate training and timely feedback, and perform floor audits and vehicle inspections

Schedule the labour requirements for the next day and coordinate amongst the Team to ensure production goals get met within the budgeted cost structure and labour requirements

Maintain close interaction with Customers to develop robust relationships while assessing service needs and sharing opportunities and challenges where appropriate EXPERIENCE Five (5) years Distribution experience (3PL experience would be an asset)

At least two (2) years supervisory experience, preferably in a 3PL Operations role

Computer literacy in MS software.

Proficiency with Warehouse Management Systems (WMS)

Exemplary attendance and punctuality COMPETENCIES Customer Centricity

Fostering Culture

Collaboration

Problem Solving &

- Decision Making

Managing Through Change

Developing Self &

- Others

Planning &

- Results Orientation

Communication

Always Improving Mindset

Business &

- Financial Savvy EDUCATION Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.

📌 Operations Supervisor (Mississauga)
🏢 Metro Supply Chain
📍 Mississauga