Customer Care Associate The Customer Care Associate is responsible for providing exceptional customer service and support to customers throughout the order management process. This role serves as the primary point of contact for customer inquiries, order processing, delivery coordination, and issue resolution. The Customer Care Associate works closely with Sales, Production, Shipping, and Purchasing to ensure customers receive accurate information and timely service. Key Responsibilities Customer Service & Support Serve as the primary contact for customer inquiries via phone, email, and other communication channels. Develop and maintain positive customer relationships through professional and responsive service. Provide product information, pricing, availability, and lead times. Respond to customer concerns and complaints in a timely and skilled manner. Escalate complex issues as required and ensure appropriate follow-up.



Order Management Process customer orders accurately and efficiently within ERP systems. Verify order details, product specifications, pricing, and delivery requirements. Monitor order status and communicate updates to customers. Coordinate order changes, returns, credits, and cancellations as required. Investigate and resolve missing, incomplete, or incorrect orders. Coordination & Communication Liaise with Production, Shipping, Purchasing, and Sales teams to ensure timely fulfillment of customer orders. Coordinate delivery schedules and communicate potential delays. Support customers with shipping documentation and order tracking information. Assist in maintaining smooth communication between departments to meet customer expectations. Customer Records & Administration Maintain accurate customer files, records, and

📌 Customer Care Associate (Toronto)
🏢 Jacobs & Thompson
📍 Toronto