Advance your IT career as an In-Office Support Professional at Jolera, delivering exceptional technical support and customer service. This role emphasizes troubleshooting and efficient ticket management.

As a Systems Support Professional, you play a vital role in connecting with clients and resolving their technical challenges. You will apply your knowledge to troubleshoot various devices and maintain service tickets from start to finish. Your ability to multitask and communicate effectively will ensure high-quality service in a fast-paced environment.

Key Responsibilities: • Assign and manage service tickets throughout their lifecycle • Configure and diagnose client devices effectively • Document technical issues and actions taken • Provide advice and technical assistance to users • Perform data backup and recoveries as required

Requirements: • 1-3 years in a technical support capacity • Proficient in Windows OS, MacOS, and iOS • Robust analytical and problem-solving abilities • Excellent verbal and written communication • Experience with database technologies is an asset

Utilize your technical acumen to elevate customer satisfaction at Jolera. #J-18808-Ljbffr

📌 In-Office Support Professional at Jolera (Winnipeg)
🏢 Jolera
📍 Winnipeg