Bilingual Tech Support/Service Availability Representatives Be among the first 25 applicants. Pay Range This range is provided by Robertson & Company Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range: CA$25.00/hr Job Details Position: Bilingual Service Availability Representatives Location: London, ON (Onsite) Contract Period: 24 months with potential to convert Pay Rate: $23.50 per hour, with variations based on shift (Standard, 2nd Shift, Overnight ) Shift Schedule: Rotational shifts (able to work all 3 shifts), including overnight, weekends, and holidays.



Responsibilities Provide first-level technical support via phone and email Log tickets with detailed problem documentation Escalate incidents and follow up with internal teams Identify and escalate high-impact issues Monitor support trends and recommend improvements Build proficiency across tools and technologies over time Must-Have Skills Bilingual: French & English (verbal and written) Excellent customer service and communication skills Solid technical troubleshooting skills Proficient in Microsoft O365 (Word, Excel, OneNote, PowerPoint) Able to type 30+ words per minute Familiarity with PC hardware and general computing environments Team player who collaborates well and works independently Nice to Have Experience with incident ticketing systems Technical degree or IT certification Previous call center or technical support experience Schedule Candidates must be available for rotating shifts (24/7/365) . Seniority level Not Applicable Employment type Contract Job function Information Technology Industry Banking Note: This job is active and accepting applications. #J-18808-Ljbffr

📌 Bilingual Tech Support/Service Availability Representatives (London)
🏢 RobertsonLtd.
📍 London