The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Duties/Responsibilities
Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
Collects and enters orders for current or additional products or services.
Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met.
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Performs other related duties as assigned,



including occasion backup in Shipping area.
Assists with Accounts Receivable collection.

Required Skills/Abilities
Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills (Word, Excel, Outlook) with the ability to learn recent software.
Able to multi-task and work in a high paced workplace.

Education And Experience Requirements
High school diploma or equivalent.
2+ years' customer service experience required.

Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to ) pounds at times.
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📌 Customer Service Representative Ingersoll
🏢 Omega Holdings
📍 Ingersoll