Reference: 11350 MB Consultant: Marié Bosman

Job Description

- Provide technical support and maintenance across clients’ IT environments.
- Administer and support Microsoft 365, Azure, Exchange Online, SharePoint and Teams.
- Install, configure and maintain desktops, laptops, peripherals and software.
- Troubleshoot technical issues through onsite, telephone, email and remote support.
- Manage incidents through to resolution and liaise with vendors when required.
- Perform software, patch and update installations.
- Provide technical guidance, mentoring and training to colleagues.

Qualifications

- 4–5 years’ experience with Windows 7/8/10/11 and MS Office 2016–2021.
- Experience with MacOS, Microsoft 365, Exchange Hybrid, SharePoint, Teams and N-able products.
- Solid knowledge of networking, TCP/IP, VPNs, routing,



Wi‑Fi, fibre, switches and routers.
- Knowledge of printers, antivirus, server environments and Active Directory.
- Customer service experience with solid communication and problem-solving skills.
- Ability to work independently, take initiative and manage multiple tasks.
- Strong team player with a customer-focused approach.
- Grade 12 qualification.
- A+ and N+ certifications required; MCITP/MCTS/MCSA and Microsoft 365/Azure certifications advantageous.
- Own vehicle and valid driver’s licence.
- Willingness to work occasional evenings and weekends when required.

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📌 Senior Technical Support (Woodstock)
🏢 Exceed Human Resource Consultants
📍 Woodstock