Elevate customer experiences as a Customer Success Manager at Equinix. In this strategic role, you'll drive business outcomes while managing global customer relationships for optimal value.As a seasoned Customer Success Manager 3, you'll lead post-sales engagement across complex, global accounts. This position emphasizes onboarding, adoption, retention, and growth strategies, leveraging advanced problem-solving and commercial acumen. Your role impacts long-term customer success while shaping pivotal strategies alongside executive stakeholders.Key Responsibilities:
Lead onboarding for complex, global customers
Develop Customer Success Plans with aligned KPIs
Drive product adoption through data-driven insights
Manage renewals and contract value optimization
Coordinate issue resolution and communicate effectivelyRequirements:
Minimum 5 years in Customer Success or
📌 Customer Success Strategist At Equinix Toronto
🏢 Equinix
📍 Toronto
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