Join Capital One Canada as a Customer Resiliency Operations Manager in downtown Toronto. Lead teams, optimize processes, and enhance customer experiences while navigating financial challenges.As a Manager, you'll oversee a dedicated team of Operations Associates and manage external partnerships with collection and recovery agencies. Your role emphasizes strategic vision and performance optimization, ensuring compliance and delivering superior customer service experiences.Key Responsibilities:
Directly manage and coach 3 Operations Associates
Develop a future footprint strategy for agencies
Champion current technology implementations for efficiency
Analyze data to guide optimal production activities
Collaborate across functions to support external partnersRequirements:
10+ years of experience driving business strategy
5+ years in outsourced supplier management
Proven people leadership skills in high-performing teams
Robust analytical problem-solving abilities
Excellent verbal and written communication skillsThis role requires strategic thinking and an ability to enhance customer interactions through effective leadership.#J-18808-Ljbffr

📌 Customer Resiliency Operations Manager Role Toronto
🏢 Capital One Group
📍 Toronto