Join PetSmart as a Customer Experience Lead, guiding associates while enhancing pet parent interactions. This key holder role combines leadership and customer service in a dynamic retail environment.
In this position, you will lead by example, training and mentoring associates to improve their performance. You'll also take charge of ensuring a top-notch shopping experience by addressing pet parent concerns and promoting store events. Your role ensures adherence to safety standards and cleanliness, guaranteeing every visitor's satisfaction and pet well-being.
Key Responsibilities:
• Mentor associates on customer service strategies
• Respond to pet parent inquiries and feedback
• Ensure compliance with store cleanliness standards




• Coordinate store events and marketing initiatives
• Maintain point-of-sale accuracy and transactions
Requirements:
• Minimum 2 years of retail customer service experience
• Leadership experience is an asset
• Adaptable schedule with full-time availability
• Proficient in computer skills
• Strong verbal and written communication abilities
Drive pet parent engagement and foster a culture of empowerment while overseeing daily store operations at PetSmart.
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📌 Customer Experience Lead - PetSmart (London)
🏢 PetSmart Store Support Group
📍 London