Elevate your customer service career with Actionstep as a Customer Support Analyst. Utilize your expertise in SaaS support to enhance user experiences across Pacific and Mountain time zones. As a pivotal member of Actionstep’s support team, you will address inquiries and manage tickets efficiently. With a focus on technical problem-solving, you will engage with customers through live chats, phone calls, and screen sharing. Coordinating with internal teams to ensure prompt resolutions is key in this role. Key Responsibilities:
- Manage and prioritize a queue of customer support tickets
- Investigate and resolve issues via various communication channels
- Adopt a proactive 'First Time Right' approach to solutions
- Escalate tickets to appropriate teams with essential details
- Provide regular updates to users on active issues Requirements:
- Minimum 3 years in a customer support or help desk role
- Experience in multi-level support teams, ideally SaaS-focused
- Solid communication skills for diverse stakeholder interactions
- Agile mindset with technical adaptability
- Proven ability to manage multiple priorities effectively Support the legal community through exceptional service at Actionstep. #J-18808-Ljbffr

📌 Customer Support Analyst At Actionstep (Calgary)
🏢 Actionstep
📍 Calgary