Lead customer service improvements with Capital One Canada in Toronto. This managerial role focuses on enhancing customer resiliency while overseeing operations and compliance.Capital One Canada seeks a Manager, Customer Resiliency Operations based in downtown Toronto. The role emphasizes leading a team of Operations Associates, managing outsourced agencies, and enhancing the customer experience during financial difficulties. Your expertise will help optimize operational performance and ensure compliance with regulatory standards.Key Responsibilities:
Manage and develop a high-performing operations team
Strategize future agency network footprints for efficiency
Implement recent technologies for improved customer experience




Analyze operational data for performance recommendations
Collaborate with third-party agencies to maintain complianceRequirements:
10+ years driving business strategy with cross-functional teams
5+ years in outsourced supplier management
Experience directing reports and managing projects
Background in workforce management and cost analysis
Proven skills in presenting operational concepts to executivesElevate customer service through creative strategies and effective team leadership at Capital One Canada.#J-18808-Ljbffr

📌 Customer Operations Manager At Capital One Toronto
🏢 Capital One
📍 Toronto