Develop and maintain the service delivery strategy and roadmap, including the ServiceNow HRSD business product vision and strategy for HR Services operations technology such as phone and quality monitoring platformsLead governance, enhancements, and demand management, including processes, forums, and decision-making activitiesManage intake, assessment, prioritization, and approval of enhancement requestsIdentify, evaluate, and implement opportunities to streamline or improve processes, enhance system functionality, and increase self-service capabilitiesDrive continuous improvement initiatives that increase efficiency, quality, and employee satisfactionPartner with McKesson Technology, Centers of Excellence, and stakeholders to advance objectivesCreate business cases for technology investment and qualify the value created through technology investmentOwn product strategy, governance, demand management, prioritization, roadmap, business requirements, stakeholder alignment, release preparedness, adoption, and value realizationServe as the primary liaison between HR service delivery stakeholders and technology teamsScope current-state HR processes and workflows, identify friction points and manual workarounds,



and design simplified future-state workflowsLeverage automation and AI responsibly to enhance HR service delivery systems and employee experienceRequirementsDegree or equivalent and typically minimum 10 years of relevant experiencePrevious experience in a shared services operations environmentTechnology fluency, including automation and AICommunication skills, written and verbalAttention to detailProject managementRelationship managementGeneral HR knowledge foundationPreferred: Direct ServiceNow HR Service Delivery (HRSD) experienceCore CompetenciesDemonstrates expertise in developing and maintaining service delivery strategies, with a robust focus on HR service operations technology, including automation and AI. Proven ability to manage stakeholder relationships, enhance system functionality, and drive continuous improvement initiatives.Highest-signal resume keywordsServiceNow HR Service Delivery (HRSD)Process ImprovementProject ManagementStakeholder ManagementTechnology FluencyHard SkillsService Delivery StrategyGovernance ManagementEnhancement Request ManagementWorkflow DesignAutomation ImplementationAI IntegrationBusiness Case DevelopmentHR Process ScopingQuality MonitoringSelf-Service Capability EnhancementSoft SkillsCommunication SkillsAttention to DetailRelationship ManagementIndustry KeywordsShared Services OperationsHR Knowledge FoundationContinuous ImprovementEmployee SatisfactionTools & TechnologiesServiceNowHR Services TechnologyPhone Monitoring PlatformsQuality Monitoring Platforms#J-18808-Ljbffr

📌 Director, Hr Service Delivery Systems (Winnipeg)
🏢 McKesson
📍 Winnipeg