Join a robust team as a Commercial Lines Service Manager focused on delivering exceptional client service in commercial insurance. Lead, develop, and optimize service operations across all commercial accounts.
As the Commercial Lines Service Manager, you will oversee a team of Account Managers and Assistants while ensuring compliance and driving operational improvements. Your leadership will be essential in fostering a client-focused culture, mentoring team members, and resolving client issues effectively. This role requires strong decision-making skills and a commitment to enhancing client experiences through dedicated service and innovative solutions.
Key Responsibilities:
• Lead and mentor a team of Account Managers and support staff
• Ensure high-quality service for mid-market and large accounts




• Oversee renewal processes and policy changes
• Monitor KPIs for client satisfaction and retention
• Develop strong carrier relationships and marketing strategies
Requirements:
• Level 2 insurance license or higher
• 5+ years in commercial insurance with leadership experience
• Robust knowledge of P&C; coverage types
• Proficient with Epic and carrier portals
• Excellent communication and organizational skills
Shape exceptional client experiences and lead operational efficiency as a Commercial Lines Service Manager.
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📌 Commercial Lines Service Manager Role (Surrey)
🏢 Kaizen Lab
📍 Surrey