Provide timely and accurate information about government programs, products, and services Clearly communicate service details, fees, and eligibility requirements Address customer concerns with tact and empathy Process applications, registrations, and renewals according to established policies and procedures Receive, process, and reconcile payments accurately and accountably Maintain current knowledge of applicable policies, procedures, legislation, and service delivery requirements Deliver front-line customer service through Peel Region's partnership with ServiceOntario Requirements

Advanced proficiency in both English and French; language proficiency will be assessed High school diploma or an equivalent combination of education experience Minimum of two (2) years of office administration and customer service experience in a fast-paced environment Previous ServiceOntario, municipal government, or public sector service delivery experience considered an asset Proficiency with Microsoft Office Suite, Microsoft Teams,



and computerized customer service or reporting systems Successful completion of a Criminal Record Check as a condition of employment Ability to interpret policies and procedures and apply them during customer interactions Ability to accurately handle cash transactions and process payments Ability to work effectively independently and in a team environment with minimum supervision Ability to perform effectively in a fast-paced, high-volume, in-person customer service environment Commitment to diversity, equity, and inclusion through continuous development, inclusive behaviors, and proactive bias management Core Competencies

Demonstrates advanced proficiency in both English and French, with a strong background in customer service and office administration. Capable of processing applications and payments accurately while maintaining knowledge of relevant policies and procedures. Highest-signal resume keywords

Bilingual Proficiency in English and French Customer Service Experience Office Administration Skills Microsoft Office Suite Proficiency Cash Handling and Payment Processing ATS Optimization Keywords

Hard Skills

Office Administration Customer Service Payment Processing Application Processing Policy Interpretation Soft Skills

Tact and Empathy Team Collaboration Independent Work Adaptability in Rapid-Paced Environments Commitment to Diversity and Inclusion Certifications & Qualifications

Criminal Record Check Industry Keywords

ServiceOntario Municipal Government Public Sector Service Delivery Legislation Compliance Tools & Technologies

Microsoft Office Suite Microsoft Teams Computerized Customer Service Systems

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📌 Bilingual Customer Service Representative (Winnipeg)
🏢 Jobtailor
📍 Winnipeg