Make an impact at CIBC as a Client Account Representative in Toronto. Engage with clients to discuss repayment options, resolving outstanding debts while ensuring they understand their obligations.
This full-time role within CIBC’s Client Account Management Department requires flexibility for various shifts, including evenings and weekends. You will assess client profiles to provide effective solutions, focusing on building lasting relationships while providing essential services. Your expertise in customer engagement and problem-solving will be key to success.
Key Responsibilities:
• Engage clients to understand their priorities and provide solutions
• Take ownership of all incoming and outgoing client calls




• Resolve client issues using effective problem-solving techniques
• Achieve performance metrics through effective service delivery
• Capture accurate information across multiple systems while multitasking
Requirements:
• Experience in customer service or support roles
• Strong analytical thinking and negotiation skills
• Proven ability to work well under pressure
• Availability for versatile shifts
• Commitment to maintaining high call quality
Drive customer engagement and contribute to CIBC's mission as a valuable Client Account Representative.
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📌 CIBC Client Account Representative (Toronto)
🏢 CIBC
📍 Toronto